Privacy notice
Last updated: October 27, 2026
This notice explains what personal information TransBridge Consulting collects through this website and through client work, why, who sees it, and how long we keep it.
Who is responsible
TransBridge Consulting, based in the Greater Toronto Area, Ontario, is responsible for the personal information described here. Our Privacy Officer answers questions and requests about it: email support@transbridgecon.com.
What we collect
- Contact form: your name and email address, and, if you give them, your phone number, company, the service you're interested in and your message.
- Booking a consult: the same details, plus your phone number and the time you choose.
- Spam limits: a hashed (scrambled) version of your network address and the times you sent the form. It is deleted after one hour without new messages.
- Server logs: our web host, Hostinger, records technical details of each visit, such as your IP address, browser and the pages requested, for security and troubleshooting.
Why we collect it and your consent
We use your details only to reply to your inquiry, arrange and hold your consult, and call you about it. We don't sell or rent them, or use them for unrelated marketing. By sending the form or booking a consult, you agree to this use. You can withdraw your consent at any time by emailing us; we'll then delete your details, unless the law requires us to keep them.
Who we share it with
- Hostinger hosts this website and our support@ mailbox, so your form and booking details are stored on its servers.
- CallMeBot and WhatsApp: when a consult is confirmed or cancelled, we send ourselves a WhatsApp alert through CallMeBot. It contains only your name, the service you chose and the time. Your email address, phone number and message are not sent.
We share personal information with anyone else only if the law requires it.
Storage outside Canada
Hostinger may store this website and our mailbox in a data centre outside Canada. Information stored in another country is subject to that country's laws, and its courts and authorities may be able to access it.
How long we keep it
- Contact form emails: 12 months after our last contact with you.
- Bookings: 12 months after the consult, then deleted automatically.
- Bookings you don't confirm from your email: released and deleted after 30 minutes.
- Spam-limit records: one hour.
How we protect it
The site uses HTTPS, so details you send are encrypted on the way. Booking records are stored outside the public web folder, so they can't be opened from the web. Confirm and cancel links are stored only in hashed form. Only TransBridge Consulting can access our mailbox.
Data from client projects
When we work on your systems, these controls apply to every engagement:
- Your data stays in your own systems and accounts, under access you grant and can revoke.
- We use named accounts with only the access each tool needs, with multi-factor authentication turned on.
- We remove our access when the work ends.
- We return or delete any of your data we hold within 30 days of the engagement ending, and confirm it in writing.
- AI agents we build ask a person to approve risky actions, such as sending money or deleting records.
Cookies and tracking
This website does not use cookies, analytics or third-party trackers.
Your rights
You can ask to see the personal information we hold about you, correct it, or have it deleted. Email support@transbridgecon.com and we'll respond within 30 days. If you're not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada.
Changes to this notice
If we change how we handle personal information, we'll update this page and the date at the top.