Agentic AI and custom AI agents for Canadian businesses
Custom AI agents and assistants from TransBridge Consulting answer your customers and staff around the clock, in your own voice. We build AI assistants trained on your information, with clear limits on what they can say and do, for website chat, internal knowledge and phone reception. With agentic AI, an agent can also carry out multi-step work across your tools, such as updating your CRM, booking appointments and following up, with a person approving anything risky. We serve businesses across Canada from the Greater Toronto Area.
Who it's for
- Businesses that get the same customer questions over and over.
- Teams that lose time searching for policies, procedures or past answers.
- Offices that miss calls or enquiries after hours.
- Owners who want fast answers for customers without hiring a larger front desk.
What you get
- Customer service assistants: chat assistants on your website that answer common questions from your own information and hand off to a person when needed.
- Internal knowledge assistants: a private assistant that helps staff find answers in your documents, policies and procedures.
- Voice and receptionist agents: AI that answers calls, takes messages and books appointments.
- Guardrails: clear rules on what each assistant may and may not say or do, and when it must pass a conversation to a person.
How it works
Discover
A free consult to pick the conversations an assistant should handle first and gather the information it needs to answer well.
Build
We build and test the assistant on your information, set its limits, and try it with real questions before anyone outside your team sees it.
Scale
After launch we review its conversations, improve its answers, and extend it to new channels or tasks as it proves itself.
Frequently asked questions
What is agentic AI?
Agentic AI is AI that carries out multi-step work instead of only answering. An agent can read a request, look up information, update your CRM or calendar and follow up, using only the tools and permissions you give it. Anything risky, such as sending money or deleting records, waits for a person to approve it.
What is the difference between an AI agent and a chatbot?
A basic chatbot follows a fixed script. An AI agent understands questions in plain language, answers from your own information, and can take simple actions such as booking a time or creating a ticket.
Will the assistant make things up?
We limit the assistant to answering from your approved information, set rules for what it may say, and have it pass the conversation to a person when it isn't sure.
Can the assistant answer the phone?
Yes. Voice and receptionist agents can answer calls, respond to common questions, take messages and book appointments.
Where is our information stored?
In your own systems and accounts, or with the AI provider you choose, under access you control. The assistant gets only the information it needs, and we return or delete any copy we hold within 30 days of the engagement ending.
Do we need technical staff to run it?
No. We handle the technical work and train your team to update the assistant's information and review its conversations.
Talk it through, free
TransBridge Consulting is an AI and agentic AI consulting firm in the Greater Toronto Area that helps small and mid-size businesses across Canada put AI to work. Book a free consult and we'll look at where AI agents could help your business.